“What you are afraid to do is a clear indicator of the next thing you need to do.”
—Anthony Robbins (via solentdreams)
April 2008
11 posts
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“I’m a great believer in luck and I find the harder I work, the more I have of it”
—Thomas Jefferson (via tmblg)
“A desk is a dangerous place from which to watch the world.”
—John le Carre (via vasta)
“If you do a great job of researching and understanding the situation and issues, the solution creates itself.”
—Mark Oldach (via mareen)
“Don’t cry because it’s over. Smile because it happened.”
—Dr. Seuss (via vinh)
“Don’t worry about people stealing your ideas. If your ideas are any good, you’ll have to ram them down people’s throats.”
—Howard Aiken quoted by Paul Graham in “Why There Aren’t More Googles” (via fred-wilson)
“Shouldn’t every single inbound call be answered in one ring? Shouldn’t there be as much spent on self-service customer support as is spent on the design of the selling part of your website? Shouldn’t you be tracking in the finest detail what people have to say when they call in? Shouldn’t you be rewarding call center operators by how long they keep people on the phone, not how many calls they can handle a minute? Shouldn’t there be an easy, fast and happy way for an operator to instantly upgrade a call to management (not a supervisor, I hate supervisors) who can actually learn something from the caller, not just make them go away?”
—Seth Godin (via vasta)
“I used to think that the brain was the most wonderful organ in my body. Then I realized who was telling me this.”
—Emo Phillips
